Verifica di conformità del Sistema Qualità – anno 2011

Il 24 ottobre la cooperativa ha superato positivamente la verifica di conformità del sistema qualità alla norma ISO 9001:2008, condotta da Rina, l’ente con il quale C.RE.A. è certificata dal 2000. Sono stati esaminati in particolare i seguenti processi: resp. direzione, risorse umane, rapporti con la committenza, gestione acquisti, erogazione del servizio con sopralluogo alla RSA Casa dei Nonni di Camaiore e all’Educativa Territoriale di Massarosa, misurazioni, analisi e miglioramenti. I valutatori hanno concluso la verifica con questo report “il sistema di gestione dell’organizzazione è ritenuto adeguato alla struttura aziendale e applicato con efficacia ai processi interni previsti dall’erogazione del servizio oggetto della certificazione”. Il prossimo audit di riesame completo sarà effettuato entro il 27/10/2012.

Roberta Carmignani – Responsabile Qualità

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